Business Chat
WhatsApp For Business
Business Chat - The WhatsApp for Business Platform
Your business needs THIS. Revolutionise your business today and increase your sales and customer satisfaction
Living in a world of texts, chats and posts, WhatsApp has become the most popular way we communicate with each other. Over 2 billion people use WhatsApp worldwide, sending 100 billion messages every day. Customers increasingly want to interact with businesses the same way they connect with their family and friends therefore it is no surprise that businesses have been waiting to engage with customers using WhatsApp.
Bellcom has combines the voice world with the online world. Business Chat delivers a fully managed, GDPR-compliant and centralised WhatsApp business messaging solution that allows you to safely and securely message customers within WhatsApp.
Enable your customers to easily get in touch using their preferred channel. Enable staff to manage multiple enquiries simultaneously through one single, central interface. provide shared visibility so that enquiries can be routed automatically to the right agent creating better customer experiences. If you are looking for all the benefits of WhatsApp then Business Chat is for you.
Here are some of the features that Business Chat includes enabling you to grow your business through dynamic messaging:
- Unlimited number of users can access simultaneously
- Multiple inbox access from one login
- A GDPR-compliant centralised platform
- End-to-end encrypted messages
- Call deflect to Whatsapp for out-of-hours or overflow calls
- Bulk upload contacts from your CRM or mailing lists
- Facebook Ad CTA integration
- Tag contacts for broadcast notifications and marketing
- Assign & route chats to teams or users
- No code virtual assistant bot to pre-qualify leads
- Reports & Analytics
- Customers can start chats directly from your website
- Template Message manager
What Bellcom Business Chat brings to you:
Expanded Reach – Easily reach a large number of users. Enable customers to initiate chats via website, forms, social media. Handle every message with a live agent or automated responses via chatbot, the choice is yours.
Increased Efficiency – use chatbots to automate interactions by sending out replies, notifications & alerts and enable the prequalification of leads. help staff be more productive by automating repetitive tasks. Plus, automatically routes enquiries to the right person or team for faster response. Easily manage out-of-ours requests.
Seamless Integration – Integrate WhatsApp into existing systems & applications such as your CRM for efficient customer communication. Turn unanswered calls into WhatsApp chats to ensure a call isn’t missed.
Higher Engagement – Leverage the preferred and familiar WhatsApp interface to send and receive rich media documents, URL’s, images and video. Speak to customers the way they talk to their friends & family. Deliver a personal touch and know if your message has been sent and read.
Effortless Conversations – Enable Sales and service agents to engage with customers in real-time and with a holistic view. See historical chats to engage productively and professionally.
Trusted Engagement – End-to-end encryption. Everything shared is encrypted to ensure sensitive information provided is safe and secure.
Integration – Easily integrate with your preferred apps and technology stack into a unified hub. Open up powerful integrations to maximise your journey using Business Chat
