Client Overview
For over eight years, Evergreen Exterior Services has relied on Bellcom-Teknicare to handle its IT infrastructure, cybersecurity, and telecom needs.
As one of the leading wholesale nurseries in the UK, Evergreen Exterior Services runs three busy sites, making efficient and secure technology solutions a top priority. With Bellcom-Teknicare’s expertise, Evergreen can focus on its core business, trusting that IT needs are professionally managed and secure.
A Trusted Partnership
Craig Marshall, Managing Director at Evergreen Exterior Services, recognises the value of an IT partner who’s always available and willing to support his team directly on-site.
Craig explains, “We’ve been using Teknicare and Bellcom for over eight years for all our IT, cybersecurity, and telecom needs. They are always reachable, friendly, and helpful.”
This responsive service allows Craig to focus on running his business, knowing that the Bellcom-Teknicare team handles every aspect of their technology and telecommunications with efficiency and expertise.
Dedicated Cybersecurity Services
Bellcom-Teknicare has guided Evergreen through the Cyber Essentials scheme, a UK government-backed initiative that improves businesses’ resilience to cyber threats.
By implementing Cyber Essentials, Evergreen’s systems are protected against common cyber threats, which is crucial for a business handling sensitive data across multiple locations.
This proactive approach routinely reviews the company’s security measures and proposes improvements, which is highly valued by the client. These regular assessments provide Evergreen with robust protection, as threats are mitigated before they can disrupt operations.
Multi-Site Management and VPN Connectivity
Evergreen’s operations span three locations, each essential to the company’s business activities.
To streamline connectivity across these sites, Bellcom-Teknicare has established VPN access, allowing seamless communication and secure data sharing. This integrated network provides Evergreen with the flexibility to manage and monitor their sites with ease, ensuring a consistent, reliable connection at each location.
This seamless integration across multiple sites is indispensable to keeping operations smooth, which he acknowledges as another advantage of partnering with Bellcom-Teknicare.
A Successful Transition to Cloud-Based Management Software
One of the most significant recent projects Bellcom-Teknicare led for Evergreen was migrating their on-premise database to a specialised cloud-based management system designed for their industry. This project allowed Evergreen to upgrade to a system that is more efficient, scalable, and tailored to industry needs.
The planning and implementation phases required close collaboration with multiple planning meetings with Evergreen to understand their requirements, suggest suitable solutions and oversee the implementation process.
The successful transition also included revamping the checkout systems to enhance customer interactions and equipping Evergreen with new tablets, thermal printers, and barcode scanners that are fully integrated with the cloud-based management software.
Craig shared with us: “It’s a breath of fresh air to be able to deal with an IT company that’s always willing to come down to our site, usually on the same day, to resolve any issues or upgrade our hardware.”
Comprehensive Hardware and Technical Support
Bellcom-Teknicare’s support for Evergreen extends to proactive hardware upgrades and on-site troubleshooting. Craig appreciates that he can simply report a problem, and the team will address it promptly, saving him valuable time and ensuring operational continuity.
Craig Marshall’s Verdict on Bellcom-Teknicare’s Service
Reflecting on his long-standing relationship with Bellcom-Teknicare, Craig summarises the benefits: “They save me a lot of time as I can trust them to handle my IT infrastructure, allowing me to focus on running my business. Any technical queries or new solutions we require, they are able to provide the best consultancy and implement this quickly.”
