IT Support Plans

Why Use A Managed Service IT Provider

If you are a business trying to outsource your IT, or change your IT provider, our managed IT services offer you the expertise and reliability for a fixed monthly cost. We deliver all our managed IT services on a proactive basis with an easy to understand monthly package with no hidden costs that clearly outlines the agreed SLA’s.

Your Computer Network is the centre piece of your operations whether your company has 3 users or 300 users, without the correct maintenance in place your business can’t operate at it’s optimum and at worst do not operate at all.

We also realise that computer users form a critical part of the organisation and set up, and in todays World of increased Cyber Security threats, as much consideration, and support, needs to be in place for them too, as well as for the hardware itself.

It is not uncommon to assume that the Computer Network or Server is being correctly maintained. However, if you are not freely provided details or evidence of tasks completed then you are probably in for a shock.

Your whole company really does depend on a good proactive and scheduled IT Support plan. Who’s responsible for doing what task and how do I know that it’s been done?

We provide a comprehensive range of Support Packages to suit most businesses, and we also know that every business is different, so we tailor make our plans to suit the business. That said, every business needs, as a minimum, the following:

As a leading managed IT service provider, Teknicare manage the majority of IT services for our clients, this includes IT infrastructure, end-user systems alongside software applications and of course IT and Cyber Security.

With packages tailored to suit all business types, sizes and budgets, can you really afford not to have your business covered?

Our Packages can Include

RMM – Remote Monitoring and Machine access
- Used to remotely manage desktops, servers, and mobile devices within your networks.
EDR – Endpoint Detection and Response
- An endpoint security solution that continuously monitors end-user devices to detect and respond to cyber threats like ransomware and malware.
Malware Protection
- Protecting against a broad range of malware (including computer viruses, worms, spyware, botnet software and ransomware).
Web Protection
- Secures your devices against web threats and helps regulate unwanted content.
Remote Technical Updates (hardware patches/updates)
- Changes to software, such as security improvements, new features, bug fixes, licensing changes, and upgraded functionality.
Remote Technical Support – PC/Laptop/Server/Printer
- For when your hardware just won’t behave.
On-Site Technical Support
- Unlike most support companies, we understand the need to have “boots on the ground” to help on site when remote support can’t fix the problem.
Secure Off-site backup – workstation and servers
- A copy of your data stored in a secure location. Our Data Protection provides a safe haven from backup complexity and recovery uncertainty in ways other solutions simply can’t.
Disaster Recovery Testing
- Backups are great …. but only if they are tested! We can monitor, and test all backups to ensure all data is being backed up and, most importantly, can be retrieved if the worst happens.
Domain and Web Hosting
- A domain name is a string of characters that identifies a website. It is what users type in their browser to visit your website. Web hosting is a service that provides space on a server for your website files, allowing it to be available on the internet. We can host and support all of these for you.
Microsoft 365 Exchange Plans and Protection
- All your email and office product licensing and support. Full details can be found here.
Mail Assure
- Cloud-based email security helping you stay in control and protect your inbound and outbound email using collective threat intelligence.
Passportal
- Provides simple yet secure password management designed to store, manage, and retrieve passwords quickly and easily from virtually and connected device.
Cyber Security
- User training and awareness monitoring. System overview and securing. Cyber Essentials accreditation and on-going updates. Full details here.

Teknicare Single

RMM Remote Monitoring and machine access
EDR – Endpoint Detection And Response
Malware Protection
Remote Technical Updates (hardware patches/updates)
MS365 Exchange Online Plan 1

Teknicare Lite

Teknicare Business

RMM Remote Monitoring and machine access
EDR – Ednpoint Detection And Response
Web Protection
Remote Technical Updates (hardware patches/updates)
Remote Technical Support – PC/Laptop unlimited (max 5 year old hardware)
Remote Technical Support – Printer/Scanner 1 hour per month
On-site Technical Support/Call Out 1 hour per month
MS365 Exchange Online Plan 1, Plan 2 or Business Standard
Microsoft 365 Protection
Secure Off-site backup – workstation (100GB included)
Mail Assure
Domain Hosting (1)

Teknicare Enterprise

RMM Remote Monitoring and machine access
EDR – Endpoint Detection And Response
Web Protection
Remote Technical Updates (hardware patches/updates)
Remote Technical Support – PC/Laptop unlimited (max 5 year old hardware)
Remote Technical Support – Printer/Scanner
Remote Technical Support – NAS Drive/Server
On-site Technical Support/Call Out Unlimited
MS365 Exchange Online Plan 1, Plan 2 or Business Standard
Microsoft 365 Protection
Secure Off-site backup – workstation (100GB included)
Mail Assure
Secure Off-site back up – Server ONE (500GB included)
Disaster recover(including testing) – Server
Passportal
Domain Hosting (up to 5)
Website Hosting (1)
Domain Hosting (1)